FAQ

 

What are your payment options?

 Buta Clothing accepts Visa, Mastercard, American Express, Paypal and Apple Pay. In person, we also accept cash for POS Deliveries only

 

Where do you ship to?

We currently only support shipping to the US, Canada, UK, Australia, New Zeeland, Japan and European countries.

 

What are your shipping costs?

Standard shipping is always FREE for US. If you would like to use a faster shipment method additional fees might apply.

 

How long does it take to get my items?

All orders are shipped within 1-2 business days from the order date. On rare occasions, orders may take more than 1 week due to reasons beyond our control such as; higher than expected sales, holidays or natural disasters. We use USPS for all domestic shipments. Tracking information will be provided via email for domestic shipments within the United States.

If your order hasn’t arrived in the estimated delivery times, .please contact our support team at support@butaclothing.com.

 

How will I check my order status?

When you make a purchase we will send you notifications about every step of your order. Depending on the shipping method that you picked, tracking number -if available- will be e-mailed to you. If you don’t receive your order in few days, please contact us at support@butaclothing.com. We respond to all emails, chats and calls.

 

Can I cancel my order?

Of course, you can. But cancelling order is 30% of item price if your order has not yet been shipped out. Once your order has been processed and prepared for dispatch we can no longer cancel the order.

 

Can I make changes to my order / shipping address?

If you need to make any changes with your order, please send us an email at support@butaclothing.com as soon as possible and we will do our best to accommodate any changes. However, please note that we do not guarantee any promises. Please keep in mind that if the order has already been sent out, we will not be able to make any changes to your order.

 

What is your return policy?

Please read our Return Policy. You will find all information in this page.

 

What is your privacy policy?

We won't ever share your information. All personal information and payment details are well secured. See our Privacy Policy for more details.